Frequently Asked Questions

How are my services arranged?

A senior member of staff will make an appointment with you in your home to discuss your particular requirements. You may like a family member or friend to be present. This visit is free and carries no obligation. Once both parties have agreed on the service to be provided and the costs explained you will be given a contract which details our terms and conditions and a home file containing more information about the way we work.
 

Will I always have the same carer?

One of our senior staff will usually visit you for the first few calls to get to know you better and will then introduce you to your assigned carers. We aim to match carers to clients as closely as possible and to maintain continuity whenever we can.
 

What if I don’t like my carer?

Very rarely there may be a clash of personalities. If there is a problem just let us know and we will make alternative arrangements for you.
 

Will my carer be properly trained?

All our care assistants undergo regular training in all aspects of the service they provide. Carers are routinely monitored and supervised by senior staff. With your permission, the Manager or Deputy Manager may monitor the carer while they are working in your home. We will also arrange regular review visits with you to make sure you are happy with the service you receive.
 

How much will it cost?

For our current scale of charges please contact us on 01869 247779 or email info@elitecareagency.co.uk

Fees are individually calculated for each contract depending on the length of the visit , the location and the type of service provided. All charges will be explained to you before the service starts.

You may be entitled to assistance from Social Services please ring the Cherwell Adult Social Care team 01865 816673 to request an assessment or go to www.oxfordshire.gov.uk for more details.
 

How do I pay?

You will be invoiced at the end of each month. Your invoice will detail all the visits carried out for that month. Payment can be made by cheque or bank transfer.

We welcome clients receiving Direct Payments from Oxfordshire County Council and for those with managed accounts we can invoice the management company, if you prefer.