Privacy Policy

How Elite Care Agency keeps your information safe

Effective Date: 15/08/2025

1. Introduction

Welcome to Elite Care Agency ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, including our website, caregiving services, and any other related platforms.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

Contact Details: Name, email address, phone number, home address.
Demographic Information: Age, gender, date of birth.
Health & Medical Data: Medical history, care needs, insurance details (if applicable).
Financial Information: Billing details, payment information (processed securely).
Employment Information (for caregivers): Qualifications, work history, background checks.

B. Non-Personal Information

Usage Data: IP address, browser type, device information, pages visited on our website.
Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.

3. How We Use Your Information

We use collected information for the following purposes:

To provide and manage caregiving services.
To communicate with clients, caregivers, and partners.
To process payments and manage billing.
To improve our services, website, and customer support.
To comply with legal and regulatory requirements.
To send updates, promotions, or surveys (with consent).

4. How We Share Your Information

We may share your information in the following cases:

With Caregivers & Staff: Only as needed to provide services.
With Third-Party Service Providers: Payment processors, IT support, background check agencies (under confidentiality agreements).
For Legal Compliance: If required by law or to protect our rights.
With Your Consent: If you authorize disclosure to specific parties.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access or breaches.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Opt out of marketing communications.
Restrict or object to data processing.
Request a copy of your data in a portable format.

To exercise these rights, contact us at:

Elite Care Agency, Unit 5, Minton Place, Victoria Road, Bicester, Oxon, OX26 6QB

Email: admin@elitecareagency.co.uk

7. Retention of Data

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Elite Care Agency, Unit 5, Minton Place, Victoria Road, Bicester, Oxon OX26 6QB